Trailhead Community District
K-12 · Northeast · 20 sites · customer since 2022-07-14 · reseller Softchoice
Health score
96
Lifetime spend
$5.7M
91 orders
Install base
650
avg age 1.6 yrs
Warranty coverage
93%
of installed units
Last order
6 days ago
6 open tickets
Install base by product
| SKU | Product | Units | Avg age | Status |
|---|---|---|---|---|
| RS-CT-32 | Elevate Cart 32-Device | 88 | 1.6 yr | current |
| WM-16 | Wall Cabinet 16-Device | 70 | 1.3 yr | current |
| BAT-PK-1 | Active Charge Power Bank | 51 | 2.7 yr | current |
| AC-DOCK-20 | Active Charge 20-Bank Dock | 48 | 1.2 yr | current |
| LK-30-P | Charging Station 30-Door Public | 46 | 1.6 yr | current |
| MC-CT-24 | Clinical Cart 24-Device Ward | 45 | 0.9 yr | current |
| WM-06 | Wall Cabinet 6-Device | 40 | 1.9 yr | current |
| MC-CT-18 | Clinical Cart 18-Device Bedside | 39 | 2.4 yr | current |
| WM-12M | Wall Cabinet 12-Device Medical | 36 | 1.2 yr | current |
| RS-CT-40X | Elevate Cart 40-Device XL | 31 | 2.3 yr | current |
| RS-CT-24 | Elevate Cart 24-Device | 27 | 1.7 yr | current |
| RS-CT-16 | Elevate Cart 16-Device | 27 | 0.9 yr | current |
| WM-10 | Wall Cabinet 10-Device | 27 | 0.6 yr | current |
| MC-CT-30 | Clinical Cart 30-Device | 20 | 1.5 yr | current |
| LK-20-S | Charging Cabinet 20-Door | 15 | 1.3 yr | current |
| LK-16-M | Charging Cabinet 16-Door Medical | 13 | 0.5 yr | current |
| LK-12-S | Charging Cabinet 12-Door | 11 | 1.9 yr | current |
| AC-PB-10 | Active Charge Power Bank (10pk) | 10 | 0.6 yr | current |
| RS-CT-32M | Elevate Cart 32-Device Managed | 6 | 2.9 yr | current |
Spend by year
Health drivers
Recency
Fleet age
Support load
Recent orders
| Order | Date | Items | Units | Value |
|---|---|---|---|---|
| SO-03896 | 2026-08-29 | RS-CT-32 | 23 | $72,855 |
| SO-03878 | 2026-08-27 | CB-USBC-100 | 71 | $6,543 |
| SO-03783 | 2026-08-16 | SV-TRN-1, LK-30-P, WM-10 | 51 | $89,630 |
| SO-03778 | 2026-08-15 | AC-DOCK-20, TRAY-32 | 47 | $20,728 |
| SO-03764 | 2026-08-13 | WM-16, LK-30-P, LK-12-S | 31 | $109,049 |
| SO-03570 | 2026-07-19 | RS-QS-16 | 52 | $9,988 |
| SO-03434 | 2026-07-05 | LK-30-P, CB-LTG-10, RS-CT-32 | 97 | $87,973 |
| SO-03395 | 2026-06-30 | MC-CT-24, RS-QS-16, RS-CT-24 | 112 | $196,013 |
Service history
7 warranty claims · $2,986 lifetime warranty cost
| Ticket | Opened | Priority |
|---|---|---|
| T-3004 | 2026-07-31 | Normal |
| T-3087 | 2026-06-10 | Normal |
| T-3094 | 2026-06-30 | High |
| T-3095 | 2026-06-29 | Normal |
| T-3100 | 2026-06-06 | High |
| T-3120 | 2026-08-12 | Low |
Next warranty expiry: 2026-09-14